Digital Markets, Competition and Consumers Act 2024 (c. 13) – Section 294 – Prohibitions relating to charging fees to consumers
Sections
Section 294Prohibitions relating to charging fees to consumers
(1) An accredited ADR provider must not charge the consumer a fee in respect of ADR being carried out (or to be carried out) in relation to a consumer contract—
- (a)by the accredited ADR provider, or
- (b)by another ADR provider under special ADR arrangements made by the accredited ADR provider,
unless the fee is charged in accordance with provisions for the charging of fees to consumers which meet the conditions in subsection (2).
(2) The conditions are that the provisions in question—
- (a)have been made by the accredited ADR provider,
- (b)are approved by the Secretary of State for the purposes of this subsection, and
- (c)are published in a manner likely to come to the attention of consumers whose consumer contract disputes may be dealt with by the accredited ADR provider.
(3) An ADR provider who carries out (or is to carry out) ADR in relation to a consumer contract dispute under special ADR arrangements must not charge the consumer any fee in respect of carrying out the ADR in question.
Annotations
Modifications etc. (not altering text)
- C1 S. 294(2)(b): conferral of functions (6.4.2026) by The Digital Markets, Competition and Consumers Act 2024 (Alternative Dispute Resolution) (Conferral of Functions) Regulations 2026 (S.I. 2026/259), regs. 1(2), 3 (with reg. 4)
Commencement Information
- I1 S. 294 not in force at Royal Assent, see s. 339(1)
- I2 S. 294 in force at 6.4.2026 by S.I. 2026/284, regs. 1(2), 2(1)(2) (with regs. 3, 4)
https://dmcca.digiphile.law/article/article-294.html
Text as at 7 October 2026.
This is an unofficial convenience version of the Digital Markets, Competition and Consumers Act 2024. It is presented “as is” without guarantee of accuracy, completeness or reliability. See the source text for the official version. This site was last updated in October 2026.