Digital Markets, Competition and Consumers Act 2024 (c. 13) – Schedule 25 – Exempt ADR providers

Schedules

Schedule 25Exempt ADR providersSection 295

Part 1 List of exempt persons

The Commission for Local Administration in England (also known as the Local Government and Social Care Ombudsman) and each Local Commissioner within the meaning of section 23(3) of the Local Government Act 1974
The Consumer Council for Water
The Health Service Commissioner for England
The Legal Ombudsman
The Northern Ireland Public Services Ombudsman
The Office of the Independent Adjudicator for Higher Education (registered company number 04823842) in relation to its functions as the designated operator under section 13 of the Higher Education Act 2004
The Parliamentary Commissioner for Administration
The Pensions Ombudsman
The Public Services Ombudsman for Wales or Ombwdsmon Gwasanaethau Cyhoeddus Cymru
The Scottish Legal Complaints Commission
The Scottish Public Services Ombudsman

Part 2 Exempt redress schemes

An approved estate agents redress scheme
An approved postal operators redress scheme
An approved social housing ombudsman scheme
Approved public communications provider dispute procedures
The Financial Ombudsman Scheme
A qualifying lettings agency work redress scheme
A qualifying property management work redress scheme
A qualifying redress scheme for the gas or electricity sector

Part 3 Supplementary

1 In this Schedule—

“approved estate agents redress scheme” means an approved redress scheme within the meaning of section 23A of the Estate Agents Act 1979;
“approved postal operators redress scheme” means an approved redress scheme for investigating and determining complaints about postal operators (see section 52 of the Postal Services Act 2011);
“approved public communications provider dispute procedures” means dispute procedures maintained by public communications providers that are approved under section 54 of the Communications Act 2003 for the purposes of section 52(5) of that Act;
“approved social housing ombudsman scheme” means a scheme which is approved for the purposed of Schedule 2 to the Housing Act 1996;
“qualifying lettings agency work redress scheme” means a redress scheme which is approved as mentioned in section 83(1)(a), or is a government scheme for the purposes of section 83(1)(b), of the Enterprise and Regulatory Reform Act 2013;
“qualifying property management work redress scheme” means a redress scheme which is approved as mentioned in section 84(1)(a), or is a government administered redress scheme for the purposes of section 84(1)(b), of the Enterprise and Regulatory Reform Act 2013;
“qualifying redress scheme for the gas or electricity sector” means a redress scheme which is approved as mentioned in section 47(1)(a), or is administered and designated as mentioned in section 47(1)(b), of the Consumers, Estate Agents and Redress Act 2007.

Annotations

Commencement Information

I1 Sch. 25 Pt. 1 not in force at Royal Assent, see s. 339(1)
I2 Sch. 25 Pt. 1 in force at 6.4.2026 by S.I. 2026/284, regs. 1(2), 2(1)(3)
I3 Sch. 25 Pt. 2 not in force at Royal Assent, see s. 339(1)
I4 Sch. 25 Pt. 2 in force at 6.4.2026 by S.I. 2026/284, regs. 1(2), 2(1)(3)
I5 Sch. 25 para. 1 not in force at Royal Assent, see s. 339(1)
I6 Sch. 25 para. 1 in force at 6.4.2026 by S.I. 2026/284, regs. 1(2), 2(1)(3)

https://dmcca.digiphile.law/schedule/schedule-25.html

Text as at 7 October 2026.

This is an unofficial convenience version of the Digital Markets, Competition and Consumers Act 2024. It is presented “as is” without guarantee of accuracy, completeness or reliability. See the source text for the official version. This site was last updated in October 2026.